The Leakage Monitor
The Leakage Monitor is a specialized financial dashboard found in Admin > Reports > Leakage .It provides a "Single Source of Truth" for every Euro that * could * have been revenue but wasn't.
1. The Four Pillars of Leakage
The system tracks four distinct types of lost revenue:
1. Manual Discounts : Reductions applied by staff or managers(e.g., "Staff Discount", "VIP").
2. Loyalty Discounts : Value redeemed by customers using their loyalty points.
3. Automatic Promotions : Savings triggered by the system(e.g., "Happy Hour", "BOGOF").
4. Comped Items : Items given away for free(e.g., "Mistake", "Manager's Treat").
2. Real - Time Tracking
Every action taken at the POS—whether it's firing a re-fire or applying a 10% discount—is instantly logged to the Leakage Monitor.
* Reason Codes : Re - fires and Comps * require * a reason code(Wasted, Kitchen Error, Service Delay), allowing you to identify operational bottlenecks.
3. Variance Analysis
The monitor compares your Gross Possible Revenue vs. Net Collected Revenue .If the gap(The Leakage) exceeds your target percentage(typically 3 - 5 %), the system will flag the day in red on your monthly summary.
4. Reconciliation
At the end of each shift, the Z - Report includes a "Leakage Breakdown", ensuring that what the manager sees in the drawer matches exactly with the logged discounts in the cloud.